FREQUENTLY ASKED QUESTIONS

Q. What travel documentation do I need?

 

United States Citizens

All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least one blank page for entry stamp. More information for United States citizens can be found HERE.

Non-United States Citizens

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter the Dominican Republic and may require at least two blank pages for entry and exit stamps.

ALL GUESTS

It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.

 

It is also the sole responsibility of the attendee to verify, obtain, and be aware of all necessary documentation requirements for any required Covid-19 testing, proof of vaccination or negative test, etc. when traveling. Please check your destination’s specific Covid-19 requirements as well as the requirements of the airline you are traveling on.

We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.

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Q. How do I get a passport? (United States Citizens)

 

Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.

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Q. What are the costs to bring additional (3rd/4th) guests to share my hotel room?

 

The pricing below includes accommodation (same room as Qualifier & Plus One), the hotel's all-inclusive amenities, and arrival and departure transfers between the airport and resort.

Each hotel room can accommodate up to three adults (ages 13+) & one child (ages 0-12) or up to two adults (ages 13+) & two children (ages 0-12).

Additional (3rd/4th) Guest Pricing

Age 13 or Older - $830/Person
Age 5-12 - $375/Person
Age 0-4 - $65/Person

*If you will be traveling with a 5th guest who is an infant, please contact Destinations to add them to your accommodations.

 

Q. When should I leave for the airport?

 

Recommended airport check-in time for international flights is three hours prior to departure. Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

Remember, it’s your responsibility to arrive at the airport with enough time to complete all ticketing, baggage check and security clearance procedures to arrive at the gate ready to board.

For general travel information issued by the State Department, please visit the U.S. Department of State website at http://travel.state.gov/.

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Q. Should I purchase Travel Insurance?

 

Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.

 

Please email our Destinations Travel Partner and advise you are interested in purchasing Travel insurance. They will provide the Sequel Travel Vacation Department the necessary information for your travel insurance quote and connect you with an agent.

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Q. How much luggage can I take?

 

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.

Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

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Q. What items can I carry on?

 

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

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Q. What airport should I fly into?

 

Flights should arrive and depart from the Cancun International Airport (CUN).

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Q. When should I plan to arrive and depart?

 

• We recommend that flights arrive at the Cancun International Airport (CUN) by 4:00 PM on February 21, 2025.

• Flights can depart the Cancun International Airport (CUN) anytime on February 24, 2025.

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*If you are extending your time beyond the scheduled group dates, you may be responsible for arranging your own transfers.

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Q. How do customs procedures work at the Cancun International Airport?

 

Upon arrival at the Cancun International Airport, you will pass through immigration and present the Mexican immigration agent your passport. You will then claim your luggage and proceed through customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be randomly inspected.

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Q. Is there a tourist tax for Quintana Roo?

 

Yes - all international visitors to the state of Quintana Roo which includes Cancun, Playa Del Carmen, Riviera Maya, and Tulum must pay a new tourist tax effective April 1, 2021. The new fee called Visitax will cost 224 pesos (approx $11 USD) per visitor and must be paid before boarding your departure flight. You can pay this online HERE or when you arrive at the airport for your departing flight (currently cash only).

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Q. What is the weather like in Cancun?

 

Located on the eastern side of the low-lying Yucatan Peninsula, Cancún has a fairly predictable climate, making it a great vacation destination. The low temperatures average around 68°F and the high temperatures average around 82°F. Humidity can be high in Cancún, often around 79%. However, Cancún's proximity to the sea makes it subject to ocean-related breezes. Generally, winds are calm but can gust, especially with an approaching storm.

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Q. What should I pack?

 

Shorts, T-shirts, and sandals are suitable for men, while shorts, skirts, tank tops, T-shirts and sandals are ideal for women. Temperatures can be lower than normal in the evenings so it is always a good idea to pack a warmer outfit, such as jeans and long-sleeved T-shirt or sweater, just in case.

Dress Clothing

Your daily clothing is sufficient for casual restaurants, but you'll need dress clothing for the more formal restaurants. Slacks and dress shirts are acceptable for men, while slacks, skirts, blouses, and dresses are suitable for women.

Beaches and Excursions

As you plan your vacation, research the destinations in and around Cancun that you might consider visiting on a day trip. The area is home to several ecological parks, such as Xcaret and Xel-Ha, which offer highlights including swimming with dolphins and snorkeling with fish, as well as Mayan ruins such as El Rey, Chichen Itza, and Tulum. If you plan to walk around the ruins or do something else that requires significant hiking, pack running shoes and light clothing that will shield you from the sun. Ensure you have an extra bathing suit, sandals or water shoes and plenty of sunscreen for visiting an ecological park.

General Items

The list of general items you pack should range from those that are essential to those that will help you enjoy your visit. Pack your toothbrush, toothpaste, hair products, makeup, and other accessories, and if you get ill easily when traveling, take some medication that will help with an upset stomach and other common travelers' ailments. To help record the memories of your trip, pack a camera and some spare batteries. Remember to pack your passport and information about your visit.

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Q. What is the electricity in Mexico?

 

Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada.

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Q. What currency is used in Mexico?

 

The currency in Mexico is the peso. 

Many establishments that deal with tourists, especially in coastal resort areas, quote prices in U.S. dollars or both U.S. dollars and pesos, so typically converting U.s. dollars to pesos is not necessary. U.S. dollars can also be used for tipping around the resort should any staff services exceed your expectations (most tips and gratuities are already included in your all-inclusive package).

Travelers to Mexico can easily withdraw money from ATMs, called cajeras, in most major cities and resort areas. Use the same precautions you would at any ATM. Most machines offer Spanish/English menus and dispense pesos, but some offer the option of withdrawing dollars.

In Mexico, Visa, MasterCard, and American Express are the most accepted credit cards. You'll be able to charge most hotel, restaurant, and store purchases on your credit card. However, be aware that some establishments in Mexico may add a small surcharge when you pay with a credit card.

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Q. Should I tip?

 

All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

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Q. Can I drink the local water?

 

It is recommended that you do not drink tap water in Mexico. Although tap water and ice at many resorts in Cancun may be purified, it is recommended that you drink and brush your teeth with bottled water. The resort provides each guest room with bottled water, free of charge, for your use.

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Q. Are there any new Mexico laws I should be aware of?

 

Beginning January 15, 2023, Mexico has banned smoking in all public indoor and outdoor spaces. This law applies to hotels, beaches, parks, and more. Those caught smoking could face fines of up to $300 or be jailed up to 36 hours for refusing to comply.

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Q. What if I have a special health concern?

 

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.